Microsoft 365 - Issue affecting viewing email content in Outlook

Current status: Microsoft has confirmed that the fix has been applied to all affected environments. Users who continue to experience impact are encouraged to restart their email client. In some circumstances, users may need to restart their client a second time for the changes to take effect.

If you continue to have a problem after two restarts of the Outlook client, please contact us on 1300 088 777.

This is the final update for this incident.

Current status: Microsoft has identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. Microsoft expects to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC. (1PM Sydney time).

Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.

Root cause: A recent change to systems that facilitate text display management for content within the Outlook client caused impact.

Action Required: You can try restarting Outlook on an hourly basis until email starts appearing. You can also try to use Outlook on the web (www.office.com) or the Outlook mobile app until this is resolved.

Next Update by: 2pm.

Global Microsoft 365 Outage [EX255650]: Started 5:54AM Sydney/Australia

User Impact: Users may be unable to view email message content within Outlook.

Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web (www.office.com) or the Outlook mobile app, can view message content in those platforms as a potential workaround.

Current status: Microsoft is working on this issue.

Next update by: 9am.