Inbound Call Interruption - Telstra Mobile Originated Calls from Prepaid Services

Resolved
Resolved

Telstra engineers have confirmed that they have resolved the routing issues. Our testing indicates all calls are now routing normally.

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Identified

Some 3rd party mobile services that operate on the Telstra network (including Aldi, Belong and Woolworths mobile) may receive a ‘the number you have dialled is disconnected’ Telstra message when attempting to place calls to our services.

We're aware that Telstra is working to resolve these connection issues on their network.

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