Duo MFA Errors for Office on the Web

Our team resolved this by failing all affected tenants over to a different Duo geographic region that was unaffected. Authentication has resumed normal operation.

The underlying Duo infrastructure issue has been identified and steps are being take to resolve the authentication issues. Recovery has commenced and we expect authentication processes to resume normal operation over the next 60 minutes. During the recovery window some intermittent failures may occur with success rates increasing over time.

Multiple escalation engineering resources at Cisco are engaged working to resolve the issue. We do not have an ETA for resolution at this time.

When you access office.com and are redirected to the Cisco Duo MFA prompt you receive a message "Looks like something went wrong. Please wait a few minutes and try again. If the problem persists, contact your IT help desk."

There is no need to open a support case with The Glue as this is affecting multiple customers. Please subscribe to updates on our Status Page.

Cisco Duo's Technical Support Team are reviewing troubleshooting and log data we have submitted and are currently engaged on a conference bridge with our team.

We're currently investigating reports of errors logging in to Microsoft Office Web Apps during the MFA Authentication process with Cisco Duo.