Inbound Phone calls are not completing

We've now resolved the incident. Thanks for your patience.

The issue was caused by a power failure in our upstream carrier's data centre. Once power was restored, a device in the data centre caught on fire (literally). Power had to be isolated in order to safely extinguish the fire.

All inbound, internal and outbound calls are fully operational.

If you experience any further issues, please contact us through our normal support channels.

Inbound services are restored. We are continuing to monitor the services.

Inbound, Internal and Outbound calling is working as expected.

Next Update by: 1pm.

Services are starting to restore in some locations, but not all. Some inbound calls are being routed to us, but not all of them.

Inbound calling is partially restored, but not completely recovered.

Internal and Outbound calling is not affected.

Next Update: 11:45am

Our upstream carrier is still working on the issue, some services are recovering. It is taking longer than expected for all services to recover so inbound calls are still affected.

Internal and Outbound calling is not affected.

Next update: 11:15am

Our upstream carrier has identified a power issue at their main data centre. Services are estimated to be restored in approximately 30 minutes.

Internal and Outbound calling is not affected.

Next update: 10:45am

If you have an urgent enquiry, please call us on our secondary backup number 07 4358 0000. This number should only be used when our main inbound number cannot be reached.

Our upstream carrier is still investigating the inbound call issue, we apologise for the inconvenience.

We are aware that inbound calling to Concierge Networks services are not working. Users will get a "Call failed" when calling from a mobile. This has been escalated to our upstream carrier for investigation.

Internal and Outbound calling is not affected.

Next Update: 10:30am