Buzz Business Voice call quality issues

Voice services have returned to normal.

Here is the update from our provider: "Throughout yesterday afternoon and overnight, the Distributed Denial of Service (DDoS) attack subsided after peaking yesterday morning. Traffic levels have eased, and we are seeing services return to normal. Services are returning to normal operational levels. We appreciate your patience and understanding during this disruption. We remain committed to ensuring the stability and security of our services."

Our team is continuing to closely monitor traffic levels along with our upstream providers and network partners, should the DDoS attack traffic return.

We're aware of an issue affecting inbound and outbound call quality on our Buzz Business Voice services for Australian calls. Internal calls between extensions are unaffected, and outbound calls to international numbers are not affected.

Our upstream provider has confirmed that there is an increase of Distributed Denial of Service (DDoS) which is causing this issue. We understand the significant impact this event is having and are committed to restoring your services as quickly as possible.

During this incident, to callback a customer, please use the international format of 0011 61 2 XXXX XXXX or 00 11 61 4XX XXX XXX. (Example, you are trying to dial 02 9157 4555, so you would instead dial 0011 61 2 9157 4555. If you are dialling a mobile 0412 900 800, you would dial 0011 61 412 900 800".

This is affecting calls to our service desk on our Sydney Number. For urgent issues you can reach our Service Desk via our Brisbane number on 07 4358 0000.