Issue Identified - Inbound Call Routing

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

Our upstream provider has identified the issue and services are now recovering. We are continuing to monitor succesful connections and will provide further updates on our status page when the issue is fully resolved.

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Identified

Our upstream provider is continuing to work to resolve the inbound call routing disruption.

For urgent support enquiries, please call us on our secondary backup number 07 4358 0000.

This number should only be used when our main inbound number cannot be reached.

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Investigating

Thank you for your patience while our team carried out investigations in to the reports of issues affecting inbound call routing.

We've identified the source of the problem and our third party upstream provider is deploying a fix to address the issue.

We'll be back in contact with an update as soon as the fix has been deployed.

Outbound calling is still operational via our fail over services.

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Began at: